Frequently Asked Questions

Q: What areas do you cover?

We do pick-ups and drop-offs within a 5 mile radius of our location in the centre of Bedford.  Please see a map of the areas we cover just below!  If you are happy to drop your pet off yourself, you can come from as far as you want.  We cover the majority of Bedford and the surrounding areas including Great Denham, Wixams and Kempston.  If you aren’t sure whether you fall inside or are just outside, please let us know to double check and see if there is anything we can do!

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Q: How often do dogs come out to play with you?

We only take a maximum of 4 dogs a day and have a complete mixture of dogs but our minimum is 1 set day per week.  We only take on dogs that come to us on this regular, weekly basis, this is so our dogs get to know all the other dogs they spend time around and we dont have dogs coming and going for short periods of time and in quick succession.  Our focus is on fun and socialisation, and a regular routine is essential for this!

Q: Are you insured?

Of course! We have full Public Liability Insurance provided by specialist company Pet Business Insurance as well as licensed by Bedford Borough Council.  We are also fully CRB checked for your peace of mind!

Q: What is your cancellation policy?

If you have to cancel any daycare days for whatever reason, please let us know by 11pm the day before at the latest.  We understand that things change and we won’t be angry, we promise!  If you let us know that your dog will be away in advance, we reduce our rate down to 50% while they aren’t here.  This keeps your dog’s space guaranteed while they are away, ready for when they are back to play!

Q: What happens in an emergency?

It’s rare anything happens, but we will take details of your dogs vet just in case.  We would contact you immediately in an emergency.  If it is necessary for your dog to go to a vet, we will take them to either their own vets or Scott Veterinary Clinic in Bedford which is where we’re registered.